• Safely transport passengers to approved designated drop off & pick up points as approved by management

• Check hands free device for connectivity before starting shift in vehicle

• Perform vehicle safety inspection using checklist prior to transporting passengers

• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.

• Maintain a safe vehicle. Alert management of any operational concerns

• Maintain necessary service records

• Completes mileage log book 

• Monitors gas tank level, and replenishes as needed.  

• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle

• Warmly greet passengers as they enter/depart the van 

• Ensures that passengers complete passenger log prior to departure. Files log.

• Complete Houseman duties as listed on the daily checklist.

• Assist passengers with luggage as needed

• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs

• Support other departments as needed during downtime

• Additional duties may be added at any time at the discretion of management 

  
  

  Possible Shifts

  Sunday - Thursday: 4:00pm to 11:00pm

  Friday and Saturday: 4:00pm to 12:00am

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

  
  

MUST BE ABLE TO WORK WEEKENDS

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management.

Ensures observance of safety precautions.

Performs inspection and reports discrepancies.

Maintains pressure boilers, electrical equipment, lifting and power distribution.

Performs minor fan and air-conditioning repairs.

Performs minor electrical and mechanical repairs to equipment throughout the hotel.

Performs rough carpentry work, drywall and painting repairs.

Performs routine plumbing repairs, including installation of toilet, sinks, and other hardware & fixtures, and

laundry/kitchen equipment.

Updates engineering log during assigned shift.

Assists Chief Engineer in administration of an on-going preventive maintenance program for equipment and

guest rooms.

Assists in administration of special franchise maintenance programs. Reviews maintenance problems, complaints

and work orders to prioritize and schedule work assignments.

Coordinating with local health, safety, fire, and building inspectors to ensure compliance with all applicable codes

and regulations.

Performs preventive maintenance assignments on a scheduled basis as per brand specific standards.

Services the hotel’s pool, including adjusting chemicals and cleaning filters.

Completes maintenance logs and follows tracking system.

Maintains the building exterior if not serviced by a contractor (i.e., snow removal, lawn care, painting).

Maintain pool as per Brand, Baywood and County requirements.

Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a Baywood Ambassador who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.

Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance

and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or

building upkeep issues. Reports discrepancies to the proper department.

Job Description

It’s Better at Baywood!

Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing

protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating

our motto ‘It’s Better at Baywood!

SKILLS/QUALIFICATIONS

Educational/Vocational Preparation:

High school graduate or equivalent preferred; Technical school training in maintenance and related field

preferred

Previous hotel experience preferred; however, ability gained through 2+ years related employment

(customer service) or on-the-job training may substitute for actual Front Desk experience.

Physical Demands:

Requires ability to stand/walk entire shift.

Requires ability to perform light to medium physical labor which includes: lifting, bending, reach, stretching,

climbing (ladders), pushing, and pulling.

Requires ability to communicate orally and in writing with maintenance/hotel staff/guests.

Requires ability to lift 50+ lbs frequently,

Walking and Standing: 95%

o Must be able to carry 50 lbs. up to 25 feet.

Lifting, Push/Pull: 90%

o Ability to lift up to 30 lbs. regularly.

o Must be able to lift 50 lbs. to the waist, chest, and above the head.

o Ability to push housekeeping or laundry cart regularly.

Sitting: 5%

Bending, Stooping, Reaching: 90% (throughout the entire shift).

o Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

Driving: 5% (up to 25% if hotel has shuttle service)

Traveling: none

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in a courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Additional duties may be added at any time at the discretion of management

  
  

  Shifts:

  
  

  7:00am to 3:00pm

  3:00pm to 11:00pm

  11:00pm to 7:00am (Not Likely)

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely